Who is Rock and Soul? Rock and Soul is one of the world's first and most famous DJ shops! As New York City's DJ hub since 1975, we've had the pleasure of serving some of the biggest names in the DJ and music world -- including Damian Marley, Nelly Furtado, DJ AM, Q-Tip, Talib Kweli, the Wu Tang Clan, DJ Premier, Funkmaster Flex, Grandmaster Flash, DJ Skribble, and so many more. We specialize in DJ equipment, gear, accessories and records, and are well known for our superior service and expertise, as well as great deals on DJ equipment, headphones, pro audio, gear, accessories, and music. Why Buy from Us? We do everything we can to keep customers satisfied. We're not just an Ebay store, but a real mom and pop business with over 35 years experience keeping customers happy. You'll love our prices, our support, our policies and our advice! Have a question? Need advice? ASK US! Have a Problem? If you have any issues with your order, please contact us first! We are friendly, eager to help and always work our customers to resolve any issues that arise. Whatever your issue, give us the opportunity to make it right. Thank you for your business! Question? Advice? How to Reach Us... We're here to help! Please feel free to call us at 1-800-513-1360 for fast phone support. Our store hours are Monday - Saturday from 9:30AM - 7PM. Store Address:
Rock and Soul
462 7th Avenue
New York, NY 10018 Returns & Refunds We want you to be happy. We gladly accept returns within 30 days under the following conditions. To return an item please email us or call 212-695-3953. All items must be in like new / saleable condition. Opened items will incur an 18% restocking fee plus any shipping charges we incur (even if the item qualified for free shipping). Unopened items will not incur a restocking fee, however customers will be charged for shipping charges we incur (even if the item qualified for free shipping). Refunds will be issued when the item is received in saleable condition. Please note, we do not accept returns for records or needles. Warranty Unless otherwise noted, all items are shipped brand new / factory sealed. We are authorized dealers for all merchandise that we sell. Rest assured that in addition to our return policy, you are protected by the manufacturer's full warranty. Domestic Shipping Orders are shipped via UPS and USPS. Most orders are shipped same or next business day, but please allow up to 5 days handling time. Most orders above $100 will be shipped within the continental US for FREE! We are happy to combine orders to help you qualify for free shipping. Please note, there are a few exceptions in the case of very heavy items such as large DJ cases and speakers. If you're not sure, please contact us. WE CAN EXPEDITE SHIPPING - CONTACT US! International Orders & Shipping We are pleased to ship worldwide! Please use the shipping calculator to determine your shipping costs by country. Shipping times are not guaranteed and transit time is the responsibility of the carrier. While rare, we cannot be held responsible for border or customs delays. IMPORTANT NOTE: Import duties, taxes, and charges are buyer's responsibility and are not included in the item / shipping cost! Incorrect / Incomplete Address Please double check the shipping address before you complete your order. If the shipping information you provide is incomplete or incorrect (ie. missing or incorrect apartment or suite numbers, missing floor, when applicable), we will be charged a fee by USPS. The fee to correct the shipping charges will be charged to the customer. Refused & Undeliverable Packages DO NOT REFUSE A DELIVERY! If you have an issue contact us and we accommodate you whenever possible. Any refused or undeliverable item will be subject to a 18% restocking fee plus all outbound and return shipping charges and fuel surcharges we incur. This policy includes - but is not limited to - refusals for items the customer wants to cancel after an item has already shipped; refusals of delivery to avoid paying import duties, taxes, or other charges imposed by customer's government; refusals because customer no longer wants an item or purchased it elsewhere; undeliverable items due to missing or incorrect information provided by the customer; packages not received after 3 delivery attempts; packages unclaimed at the UPS local office This policy applies whether an order qualified for "free shipping" or not. Refused items will be refunded minus the fees outlined above after item is received in new/unopened condition by our store, or when shipped directly from the manufacturer, at the manufacturer's shipping facility. | 
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