Free Shipping Policy
Applies to Continental US: Hundreds of items on our site receive free standard shipping. In addition, most orders above $49 also ship free, via USPS or UPS. Rare exceptions apply due to item dimensions or weight.
Authorized Dealer LOWEST Price Guarantee
We will not be undersold by any authorized dealer. If you find a lower price on any item in our store, let us know! We'll match or beat any verifiable price (including shipping charges) for an identical item.
30 Day Price Guarantee
If you find a better price after you order, for an identical item, including shipping - we'll refund the difference for up to 30 days1. Merchant must be an authorized dealer.
FULL Warranty - You're Protected!
Manufacturer's will only honor the warranty of items sold through their authorized dealers. Rest easy. Rock and Soul is authorized dealer for EVERY brand we sell, and therefore EVERY item purchased through us will include the manufacturer's full warranty.
Refund & Return Policy
We will happily accept unopened, re-saleable merchandise returned to us within 14 days for a 100% refund of the item's purchase price, minus any shipping charges incurred by us. Simply call 1-800-513-1360 to obtain a return authorization #. From 14 days to 60 days a 15% restocking fee will apply. All sales are final after 60 days.
Sorry... no returns on vinyl or clearance items (most clearance items are under warranty however - please call for details on a specific product).
Quick Ship Policy
We pride ourselves on filling your orderly quickly! Most orders are shipped within 24 to 48 hours, but some exceptions may apply. 2 day air shipping applies to orders placed by 1PM. Orders after 1PM will go out the following day. If you have special shipping requests please call 1-800-513-1360. We will do our best to accommodate wherever possible. Thank you!
Shipping - Holiday Suspension of Guarantees
During busy periods including and especially during the holidays, please be aware that USPS does not guarantee on-time delivery (ie. such as with their expedited shipping options overnight, 2-day air, etc.). and does not offer credits or refunds on time in transit during this period. Rock and Soul is also not responsible for shipment delays and cannot guarantee exact delivery dates, though we certainly do our best to pack and ship as efficiently as possible!
International Orders, Shipping, and Duties!
We are pleased to ship worldwide! Please use the shipping calculator to determine your shipping costs by country. Shipping times are not guaranteed and transit time is the responsibility of the carrier. While rare, we cannot be held responsible for border or customs delays.
IMPORTANT NOTE: Import duties, taxes, and charges are buyer's responsibility and are not included in the item / shipping cost!
Incorrect / Incomplete Address
Please double check the shipping address before you complete your order. If the shipping information you provide is incomplete or incorrect (ie. missing or incorrect apartment or suite numbers, missing floor, when applicable), we will be charged a fee by USPS. The fee to correct the shipping charges will be charged to the customer.
Refused & Undeliverable Packages
DO NOT REFUSE A DELIVERY! If you have an issue contact us and we accommodate you whenever possible.
Any refused or undeliverable item will be subject to a 18% restocking fee plus all outbound and return shipping charges and fuel surcharges we incur. This policy includes - but is not limited to - refusals for items the customer wants to cancel after an item has already shipped; refusals of delivery to avoid paying import duties, taxes, or other charges imposed by customer's government; refusals because customer no longer wants an item or purchased it elsewhere; undeliverable items due to missing or incorrect information provided by the customer; packages not received after 3 delivery attempts; packages unclaimed at the UPS local office This policy applies whether an order qualified for "free shipping" or not.
Refused items will be refunded minus the fees outlined above after item is received in new/unopened condition by our store, or when shipped directly from the manufacturer, at the manufacturer's shipping facility.
This policy was last updated on 02-28-2011.
1Excludes cases in which advertised price will be below our cost including shipping charges. In this instance we will gladly provide the item to you at our cost. Does not apply to music.